Why is Player Feedback Important?

Hello!

In this article, we'll tell you how player feedback can help improve your results!

Communicating with players is a valuable tool. The closer the contact with clients, the more they trust you and the more actively they are involved in your content. Regular interaction with the audience helps you timely adjust to their interests and create the most relevant creatives. And good relationships with subscribers positively affect conversion, which means your income too!

Find Out Preferences

How do you find out what your audience loves to play the most? That's right: run a poll in your channel! Find out which games your subscribers prefer. What if they love Lucky Jet, but you focus on sports betting? You will diversify your content and satisfy the needs of every player. Activity in the channel will increase, which is a guarantee that the client will stay with you for a long time.

Furthermore, audience interests can become the basis for new creatives and activities, such as contests and challenges. Remember: the more unique the content, the better the metrics for first and repeat deposits.

Offer Help

Situations vary: a player might not understand how to register, make a deposit, or play a certain game. At this stage, it's important that they don't close your channel and continue scrolling their feed on Instagram or YouTube due to misunderstanding and unfamiliar surroundings. To keep the player, offer them your help.

You can specify a separate contact for communication or create a support bot. By helping players, you become a real friend to them — and a friend will never leave them in trouble!

A small tip: Collect frequently asked questions into one large post and pin it in your channel — this way, players can quickly find all the answers they need.

Inform

Has a new game appeared on the site or has something changed? Be the first to tell your audience about it! This way, you will quickly gather feedback from players and be able to create content using this information. Showing such care for players will further strengthen their loyalty to you.

Communicate

Regular communication with players will help improve your communication skills, and in the future, you'll be able to process conversations faster. But don't forget that every player is unique, and each needs an individual approach. Avoid using templated messages; try to keep the conversation lively and authentic — this is how you retain the player. And if you decide to expand your business, you can use your own experience to quickly and effectively train employees.

Once contact with a player is established, you will likely be the first person they boast to about their successes. Be sure to praise them for their results! And if they lose, cheer them up, calm them down, and tell them that results will be better next time. It might be appropriate to talk about your own failures to build trust with the player. This will motivate them to stay on your channel for a long time and share their results. You can publish these results as genuine testimonials, which will also increase trust in your content.

As you can see, player feedback is a crucial link in promotion that can bring a lot of benefits to your traffic. Don't forget about your players, find your own approach to each one, and get great results! And of course, don't forget to follow 1win Partners on social media — there are plenty more awesome and expert materials to come.